"This call may be recorded for quality purposes" You’re sure to have heard this message before. Organisations use call recording for different reasons. Some organisations are required by law to record certain interactions. Others use call recording to train their internal after sales services or to improve customer satisfaction.
Before the arrival of SIP, such call recordings required taps on every line. But with SIP, tapping into dedicated lines is no longer an option, as ethernet is not a physical medium that can be hardware tapped. As a result, you’ll need a different recording method. And the solution is the Rostom® Session Border Controller!